An overview of Tim Chan's work experience
March 2025 - Present
I am responsible for working with tech leads to parse high level business requirements into technical requirements and sequencing deliverables
Feb 2024 - Present
I work with product area leads to scope and document product features and provide the business team with technical oversight and feasibility
Aug 2023 - Feb 2024
Led technical feature discovery for the team of engineers, including identifying relevant documentation and stakeholders & creating sample code commands
Managed syncs and alignment between multiple cross-functional teams to ensure clarity across dependencies and progress
Successfully launched an internal staff pilot on-time which included planning, coordinating & delivering 3 new features within 6 months
Nov 2019 - Aug 2023
Introduced "the profile" into anz plus - a holistic updateable view of your personal information.
Reduced load on the contact centre by introducing new self-service features to view and maintain personal information
Worked closely with design, frontend & backend engineers to break down complex deliverables into easily understandable and value driven tasks
Led and ran a data quality uplift initiative which increased the data validity of the customer base by 10%
Key contributor in incident response.
Mar 2018 - Nov 2019
Broke down technical requirements and large chunks of work into easily understood and sequenced work to better assist in planning for an in-house audit engine
Worked with various technical and business teams across the enterprise to sequence and build customer notification capabilities into the ANZ App and Internet Banking systems
Drafted and executed business verification testing scenarios
Aug 2017 - Mar 2018
Created change records, and assisted & ran production changes
Feb 2016 - Aug 2017
3 x 6month rotations across the technology streams
Professional Certifications that Tim Chan has obtained
Sep 2022
Issued by Scrum.org
Sep 2019
Issued by APMG International
Jan 2017
Issued by PeopleCert