Resume / CV

An overview of Tim Chan's work experience

March 2025 - Present

senior analyst - fabric at anz plus

I am responsible for working with tech leads to parse high level business requirements into technical requirements and sequencing deliverables

Feb 2024 - Present

senior analyst - cards at anz plus

I work with product area leads to scope and document product features and provide the business team with technical oversight and feasibility

Aug 2023 - Feb 2024

analyst / pseudo tech lead - web engineering at anz plus

Led technical feature discovery for the team of engineers, including identifying relevant documentation and stakeholders & creating sample code commands

Managed syncs and alignment between multiple cross-functional teams to ensure clarity across dependencies and progress

Successfully launched an internal staff pilot on-time which included planning, coordinating & delivering 3 new features within 6 months

Nov 2019 - Aug 2023

analyst / sometimes engineer at anz plus

Introduced "the profile" into anz plus - a holistic updateable view of your personal information.

Reduced load on the contact centre by introducing new self-service features to view and maintain personal information

Worked closely with design, frontend & backend engineers to break down complex deliverables into easily understandable and value driven tasks

Led and ran a data quality uplift initiative which increased the data validity of the customer base by 10%

Key contributor in incident response.

Mar 2018 - Nov 2019

analyst - customer authentication at anz bank

Broke down technical requirements and large chunks of work into easily understood and sequenced work to better assist in planning for an in-house audit engine

Worked with various technical and business teams across the enterprise to sequence and build customer notification capabilities into the ANZ App and Internet Banking systems

Drafted and executed business verification testing scenarios

Aug 2017 - Mar 2018

release analyst - digital security at anz bank

Created change records, and assisted & ran production changes

Feb 2016 - Aug 2017

technology graduate at anz bank

3 x 6month rotations across the technology streams

Professional Certifications

Professional Certifications that Tim Chan has obtained

Sep 2022

Professional Scrum Product Owner™ I (PSPO I)

Issued by Scrum.org

Sep 2019

AgileBA® Foundation

Issued by APMG International

Jan 2017

ITIL® Foundation Certificate in IT Service Management

Issued by PeopleCert